We accept PAYPAL only through our Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers. You will be directed to PayPal at checkout. No one sees your payment information.

We have a unique system at GlasswareCandleholders.com. Our flat shipping fee of just $7.00 for shipping on all orders. (unlimited size OR unlimited weight).

Unfortunately, we do not ship outside the United States at this time.

We ship all our orders by UPS ground delivery. UPS does not ship to post office boxes.

All orders are processed and shipped within 2 business days. UPS ground normally takes from 7 to 10 business days. See Shipping and Returns for details.

Some of our products are exclusives and not sold in stores. They are developed and produced exclusively for our customers.

While all the orders are packed with as much care as possible sometimes things do break in shipment. If you have an item that comes in damaged, notify us within 3 days so we can have another product sent out, or credit can be given to you for the defective product. We require that you send the defective back for an exchange before we ship the replacement. ALWAYS E-mail us to let us know the problem BEFORE you ship anything back. All orders must be accompanied by the Original Invoice and Original Packaging material. Please go to Shipping and Returns for details.

If you are unhappy with any item for any reason, simply return it to us within 30 days of receipt and we will be happy to refund the cost of the item. Ship to our customer service company: 10773 NW 58 St. Suite #390 Miami, Fl. 33178 Shipping fees are not refundable. You are responsible for the shipping cost to return the item(s) to us. In the case of a damaged item, please e-mail us with the item number and the ORDER #. See additional information on our Shipping and Returns.